Episode #223: When you think of Hard Rock, I imagine that the first words that come to mind would be Sex, Drugs, and Rock and Roll. Jim Knight worked at Hard Rock for over two decades and learned about a Culture that rocks, Rock Star Leadership, and Customer Service that rocks. He shares with us how an "island of misfits" that have a love for music came together and delivered one of the best experiences you can find at a restaurant or hotel. Jim provides incredible insight on how to build your own amazing culture, why trust and connection are paramount to any business success, and who are the coolest Rock Stars he has met. Tune in, hear some amazing stories, and share it with all of your friends! I would be grateful if you would rate, review, and subscribe to the Let's Go Win podcast. Thank you and Let's all Go Win!
Bio:
Renowned keynote speaker, author, and training and development expert Jim Knight teaches organizations of all sizes how to attain their own “rock star” status.
Although his illustrious career started at Gatorland Zoo in Florida (he has scars to prove it), Jim cut his teeth in the hospitality training industry and eventually led Global Training for Hard Rock International for two decades. Jim’s customized programs show how to amp up organizational culture, deliver world-class differentiated service, and build rock star teams and leaders.
Jim’s role at Hard Rock involved many facets of organizational training including creating and managing all staff and management training materials and programs; facilitating Hard Rock’s Corporate University; overseeing management training locations; producing training videos; directing company e-Learning initiatives; facilitating leadership transitions; and traveling to properties to deliver onsite classes and measure company standards.
Jim put his experience and creativity to work, which has consistently developed cutting-edge training concepts. During his time with the Hard Rock brand, his team won coveted Telly Awards (Guest Service in 2000, Menu Rollout in 2007, Harassment & Discrimination Prevention in 2008); garnered Training Directors Forum’s 1998 prize for “Reengineering Training”; and won Brandon Hall’s Gold Best in Class Award for their “Service Recovery” e-Learning course.
Jim Knight was also recognized by Training Magazine as representing one of the Top 125 training companies in the world out of all industries & businesses. He has since been featured in Forbes Magazine, Inc. Magazine, Fast Company, Entrepreneur Magazine and Fox Small Business News.
Jim is the Owner & CEO of Knight Speaker, delivering numerous programs worldwide on leadership, organizational culture, customer service, and employee experience and was listed in the Top 10 Most Booked & Rated Speakers in the U.S. by The Speaker Experts. He is also the best-selling author of Culture That Rocks: How to Revolutionize Your Company’s Culture, now in its 2nd edition, a how-to business book designed to amp up a brand in any industry. Entrepreneur Magazine listed the book as one of the "Top 5 Books That Will Transform Your Business".
Contact Jim:
Website: https://www.knightspeaker.com
LinkedIn: https://www.linkedin.com/in/jim-knight-0550823b
Instragram: https://www.instagram.com/jimknightspeaker